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Connecting Appian, Rinde and Wardley with the intersection of process and social

I've been pushing the concept of using social technologies for collaboration and connections both inside and outside of business to make companies more effective since early 2006.  The naming has changed from web 2.0 to enterprise 2.0 to social business, but the concept is the same.  However, when some areas of technology like smart phones or tablets have made such an impact on business in such a short space of time, why is the potential of social media in business, apart from use in external marketing and customer support, still largely unrealized?  I believe it's the C word (and that's context).  To explain that, three things came together over the last few weeks - a briefing session with Appian CEO Matthew Calkins, a blog post from Sigurd Rinde about the fallacy of the Information Age and the need to move to a better framework, and one from Simon Wardley on flow structures and what he explains as the move from Pioneer, to Settler, to Town Planner.  

First, let me set the scene by reminding you that we've been running businesses with incomplete ERP systems for decades - they usually cover a company's core processes but leave plenty of gaps.  I was reminded of some of the ...
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SAP TechEd 2008 - Awesome, Entertaining, Underwhelming

SAP TechE2008 at ICC BerlinI've just arrived back from a very enjoyable 3 days in Berlin at SAP's TechEd 2008 conference. The theme was "Connect, Collaborate, Co-innovate" and I could see plenty of connections, some good examples of collaboration, and one stand-out example of co-innovation (called ESME - more on that in a later post). It started with Community Day, a multi-threaded not quite "unconference" with sessions for the SAP Developer Network and the Business Proce...