Over the last 2 months I’ve had a quite ridiculous sequence of problems with cars, PCs, Internet connections, blog and phones. I don’t like to admit how superstitious I am, but if I listed them out you might start to suspect that someone, somewhere has a voodoo doll they are sticking pins in. I’m pleased to say my friends have helped out at a few of the low points, and while I think positive thoughts, I want to relate the brief bright spot amidst the techno carnage.
The battery on my Sony Vaio SZ laptop failed. It’s out of first year Sony warranty, but still under a John Lewis two year guarantee. John Lewis regard batteries as consumables, and so their guarantee doesn’t apply - doh! Sony’s battery problems are well documented. After a little research I found a forum where people were relating exactly my problem on my model PC, with some who’d got battery replacements from Sony outside of warranty. When I contacted Vaio Laptop support, explained and pointed them to this forum, they sent me a replacement battery, no questions asked. Excellent.
The same day the battery failed, my Sony Vaio mouse phone’s scroll wheel stopped working. It’s really great for skype, as the mouse opens up and becomes a handset - very convenient, particularly when you are on the road in a public place, so no scrabbling for a headset or earphones. That was still under guarantee, but the shop I bought it from wouldn’t replace it, and directed me to Vaio support, helpfully giving me the wrong phone number, so I bounced around a bit before I found the right Vaio support number. Once again they replaced the mouse, no questions asked (except which colour I wanted). In both cases the replacements arrived the next working day.
Thanks Sony - great support!
